Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unused, and where reasonably applicable, in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at hi@biobeen.com.au before sending your item back.

Approved returns should be sent to:

BioBeen
4/51 Kalman Drive
Boronia VIC 3155
Australia

Items returned without first contacting us and receiving return instructions may not be accepted.

Return shipping

For approved change-of-mind returns, return shipping costs are the customer’s responsibility.

For other approved return reasons, including eligible damaged, defective or incorrect items, BioBeen will cover the return shipping cost and provide return instructions.

You can contact us with any return questions at hi@biobeen.com.au.

Damages and issues

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible at hi@biobeen.com.au so we can assess the issue and work with you on an appropriate resolution.

Exceptions / non-returnable items

Please contact us if you have questions about whether your specific item is eligible for return.

Gift cards are not returnable.

Exchanges

The simplest way to exchange an eligible item is to contact us first. Once the return is accepted, you can place a separate order for the replacement item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at hi@biobeen.com.au